Deep knowledge of ITSM (e.g., INC, PRB, CHG, ESC, etc.), ITOM (e.g., CMDB, ACC, CertDisc, etc.), and ITAM (e.g., SAM, HAM) to position myself as a trusted advisor.

Proven ability to connect with decision-makers in industries (e.g., healthcare, enterprise services) through professional platforms, conferences, or referrals to secure long-term partnerships.

Skilled in translating technical services (e.g., instance data replication, M365 integration) into business value, ensuring alignment with client goals and fostering trust.

Financial acumen to balance market rates, project scope, and client budgets while offering flexible pricing models (e.g., hourly vs. project-based) to secure work.

Hands-on experience with tools like Docker, Kubernetes, and ITSM/ITOM platforms to deliver scalable, secure, and compliant solutions (e.g., Archiving, Certificate Discovery, CMDB steering).

Ability to coordinate cross-functional teams, manage timelines, and ensure successful delivery of complex projects (e.g., Employee Center Migrations, IDR for global instances).

Quick thinking to address challenges like data replication gaps, integration hurdles, or user support needs for 30+ users, while maintaining system reliability.

Strong customer service skills to provide ongoing support, troubleshoot issues, and retain clients (e.g., maintaining 30+ user satisfaction through proactive documentation and on-call maintenance).

Proficient in ServiceNow Identity Governance modules (e.g., IdentityIQ, ClearSkye IGA) for designing, configuring, and optimizing workflows for access management, entitlements, and compliance.

Expertise in AWS, Azure, GCP to build scalable, secure, and compliant identity governance architectures for hybrid/multi-cloud environments.

Experience with REST, SOAP, and middleware tools to integrate ClearSkye IGA with identity providers (SAML, OAuth), HR systems, and enterprise apps for seamless data flow.

Knowledge of GDPR, SOC2, ISO 27001, and NIST frameworks to design secure IGA solutions with access controls, audit trails, and regulatory alignment.

Skilled in automating deployment pipelines, IaC (Terraform, CloudFormation), and monitoring tools (Prometheus) to ensure reliable IGA system updates.

Expertise in designing data privacy frameworks, managing user data lifecycle, and leveraging analytics for risk assessments, entitlement audits, and access insights.

Proven ability to collaborate with IT ops, security teams, and business stakeholders to translate governance requirements into technical solutions.

Ability to resolve complex IGA challenges (e.g., entitlement conflicts, access delays) and adapt architectures to evolving compliance, user, and tech trends.

Results-driven technical leader with deep expertise in cloud architecture and infrastructure design.

Extensive experience in designing scalable, secure, and compliant identity governance architectures for hybrid/multi-cloud environments.

Proficient in AWS, Azure, and GCP platforms to build robust cloud solutions.

Skilled in automating deployment pipelines and implementing Infrastructure as Code (IaC) using tools like Terraform and CloudFormation.

Experience with monitoring tools to ensure reliable system updates and performance optimization.

Knowledge of security frameworks and compliance standards to design secure cloud solutions.

Technical Consultant for ServiceNow practice with expertise in IT Service Management platforms.

Deep knowledge of ITSM (e.g., INC, PRG, CHG, ESC) and related frameworks to support enterprise clients.

Experience in implementing and optimizing ServiceNow solutions for various business needs.

Strong ability to translate technical requirements into business value for clients.

Experienced software engineer with focus on delivering fast, elegant code along with delightful user interfaces.

Proficient in web technologies including JavaScript, HTML, CSS, React, AngularJS, and Angular.

Strong background in developing marketing and ecommerce websites to complex enterprise applications.

Dedicated to creating functional and aesthetically pleasing digital solutions.

Experienced ServiceNow developer with expertise in IT Service Management platforms.

Skilled in implementing and customizing ServiceNow solutions for enterprise clients.

Knowledge of ITSM frameworks including INC, PRG, CHG, ESC to support business operations.

Proficient in configuring and maintaining ServiceNow applications to meet client requirements.

Designed and maintained internal tools for Fulfillment Center (FC) Operations, including:

Weekly performance monitoring systems with actionable feedback for employee development and recognition. Employee recognition program to incentivize performance. Supplies inventory management system (e.g., Corrugated Boxes, Tape, Bubble Wrap) for tracking usage and movement. Employee kiosks for Overtime sign-ups, Voluntary-Time-Off, Department Transfers, and peer recognition. Dock Management System to streamline trailer tracking for transportation vendors.

Tested and approved deployments of Fulfillment Center Systems (FCS) tools for fulfillment tasks (e.g., Receive, Stow, Pick, Pack).

Documented and prioritized feature requests, improvements, and bug fixes from FC Operations, managing Agile sprints with weekly and biweekly check-ins to ensure project alignment.

Led operational process improvements to enhance efficiency, scalability, and overall FC operations performance.

Monitored associate productivity metrics and resolved performance barriers.

Conducted training sessions for peers and leadership on new fulfillment tech tools.

Empowered direct reports to enforce safety, quality, and productivity standards.

Recruited top talent for individual contributors to boost team success.

Led cross-functional teams to implement processes improving operational efficiency in North America.

Support role within the National Guard Bureau focused on chaplain services and community outreach.